SECONDS · On Time Emergency Response System

For Emergency Medical Services (EMS), late arrivals and long response times constitute losses in lives and higher hospitalization costs. 5 mins is the best response time to save more lives and 12 mins is the maximum threshold EMS estimate for an ambulance to be helpful. These times, however, are hard to meet (>50% emergencies do not even meet the latter). In EMS dispatch centers, operators must assess emergencies in real time, based on their best effort to decide which vehicle arrangement is the most adequate for each scenario. Speed is critical, so pre-positioning vehicles is the key to meet the required response time. The high complexity of the system produces uncertain demand and supply (incidents and vehicle availability), which gets worse due to traffic, incident severity, multiple/simultaneous incidents, and different types/sizes of ambulances and associated equipment. SECONDS is an innovative, real-time vehicle management system for emergency dispatchers, maximizing coverage and reducing response time. It provides +35% ambulance arrivals below 12-min threshold time; it is able to manage simultaneous incidents in the same area; it forecasts locations with a higher emergency probability and provides predictive incident location, which means 25% less vehicle driving mileage, higher vehicle availability; faster patient delivery to hospital; less pollution. For EMS dispatch center operators, it will provide 2.5 faster response time, asset (vehicle + medical staff) usability management, reduced cost and crew overtime, as well as better decisions – less pressure on operators – and better monitoring. For citizens/persons in need, it will bring a higher survival rate (up to 14% mortality reduction) and richer experience – better care. SECONDS will bring our company international expansion, valuable IP assets, €24.6M profits over 5 years via subscriptions/consulting, a ROI of 844% and the creation of 59 additional qualified jobs.