PME Instrument v2 · Second generation chatbot development platform

More and more companies are seeking to build chatbots and seize the conversational intelligence opportunity. Nevertheless,the chatbot development ecosystem is still relatively immature, which means it’s not as easy as it will eventually be todevelop chatbots. Botfuel is a French company founded in 2016 that provides a solution platform for “2nd generation” chatbots. Designed specifically for enterprise companies, these “2nd generation” bots can handle complex conversations (multi-intents, digressions, change of mind,..) and can interact with companies IT systems like CRM, support and ticketing software or HR. They are customisable, evolutive, scalable and easily manageable from a versioning and testability perspective. Additionally, while most vendors are American or Asian, Botfuel offers a European solution aligned with European Governance about Data privacy and sovereignty.