King's College London: One in seven people have used AI instead of seeing a GP, study finds
- May 13
- 1 min read
One in five people who use AI for health advice say it has discouraged them from seeking professional healthcare
AI is creating a significant shift in how people access healthcare, yet public attitudes to the technology remain deeply divided, according to a major new study by King's Health Partners, Responsible AI UK and the Policy Institute at King's College London.
The research finds that one in seven (15%) of the public have used AI chatbots for health advice instead of contacting a GP or other NHS service, and one in ten (10%) say they have used AI for mental health therapy or wellbeing support instead of seeing a trained professional.
